Online Classes - General Course Questions

How long to I have to complete this class?

There is no time limit. You can take as long as you'd like to complete the class.

Can I sign-up for a class now, even though I don't want to take it for some time in the future?

Yes. Customers often do this when we are running a special, offering you a discounted price.

What is the date of completion on the Certificate?

The class is completed on the date you pass the test. You then complete a Course Evaluation, after which you can print your Certificate online.

I lost my certificate. What do I do?

Log-in on the Online Classroom Login box, select the class, and you can print another copy of your Certificate. Your Certificate is always available to you once you have completed the class.

Do I have to take the entire class at one time or can I stop and come back another time?

You can sign in and out anytime, from any computer, to continue the class. We break our classes into segments of 20 to 30 minutes. You can watch one segment and then come back later. You can even fast forward within a segment.

I'm concerned about having to remember everything to take the test. Will this be a problem?

No. We ask you 2 to 3 questions after each 20 to 30 minute video segment. Answer the questions after each segment and save your answers. You can come back later and watch another segment when you have time. You don't have to remember more than one segment at a time. Also, most of our questions are very straight forward. You should have no problem answering them if you've watched the segment.

I'd like to have a copy of the questions on your test while I watch the video. Can I print the questions out ahead of time?

Yes. Click on the "Take Quiz" button to the right of the View Video link for each segment. You can print out the questions (by right clicking your mouse) for each segment so you will have them while you watch that segment. Make sure you answer the questions online too and save your answers.

Can you print out the handouts for my online class and send them to me?

No. You can view them online or print them out yourself.

My Certificate won't print. Can you help me?

If you are having problems printing your certificate, call our office. We can help you print it on your computer or else we can mail or FAX it to you.