Online Classes - Multi-Media Viewing Issues

How do I know that your online classes will work on my computer?

Make sure you try the Test Video before you purchase a class. The Test Video is located on the Online Courses page above the list of classes.

PC/Windows Users
Try both test videos, since one is for the "Runs on PC" classes and the other is for the "Runs on PC/MAC" classes. (One uses Windows Media Player and the other uses Flash.) If you have a problem with the test video, don't purchase a class until this is resolved. Call our office and we will assist you.

MAC/Apple Users
Try the test video for MAC and Windows/PC. This test video is in Flash. You should only sign-up for classes that say "Runs on PC/MAC." If you have a problem with the test video, don't purchase a class until this is resolved. Call our office and we will assist you.

I cannot view the video. What's wrong?
  1. If you are a PC user and watching a "Runs on PC" class, then you may not have the latest version of Windows Media Player. Click on the Test Video for Windows/PC users on our Online Courses page. Below the video screen you will see link to download the latest Windows Media Player:
  2. You may have a firewall that prevents you from viewing the video. This is very common if you are trying to view it at a work setting with an IT department, which may block most streaming video. Try it first at home to see if you still have this problem.
  3. If you are a MAC user, please make sure you are taking a "Runs on PC/MAC" class and/or trying the test video for MAC & Windows/PC users.
The audio doesn't work. What's wrong?
  1. Make sure you have speakers on your computer. If you have a desktop computer, you need to make sure your speakers are plugged in and the volume turned on. Make sure you can hear sound from your computer outside of our classes.
  2. Make sure your volume control is not on mute or turned down too low. For Windows users your volume control is found under Control Panel, Sounds and Audio Devices. Also, it is often on the bottom taskbar on the right hand side. It looks like a small speaker.
  3. If you are a MAC user, you may be viewing a "Runs on PC" class. Make sure you only take a "Runs on PC/MAC class." If you accidentally signed up for a "Runs on PC" class, call our office and we will either switch you a "Runs on PC/MAC class" or refund your money.
The video and/or audio is choppy or cuts out. What's wrong?
  1. The most common reason is a slow internet connection at your end. You can click on the "pause" button, wait 30 seconds and then click on the play button.
  2. Make sure there isn't a firewall that is slowing down your internet connection. Again, this is most likely to occur at a work setting with an IT department.
It seems like I'm hearing an echo or the audio is distorted. What's wrong?

You likely clicked on the "View Video" for that segment multiple times and now have 2 or more videos of that segment playing simultaneously. Look at the bottom taskbar and see if this is the case. Close the extra videos so only one is playing.

I'm taking a PC class and I cannot move the bar on the video player to fast forward in a segment. What is the problem?

You may not have the latest version of Windows Media player. We provide a link below the video player to download the newest version. Call our office and we will help you, if you are having problems doing this.